Frequently Asked Questions

In the unlikely event that you receive a faulty or the wrong item, please contact returns@buckbootz.com. To help us investigate this quicker, please include the order number, the name of the item, a description and images of the fault.

Please do not return your item before contacting returns@buckbootz.com as we are unable to refund return postage costs. Please do not attempt to fix or repair the item as this will invalidate your warranty.

If the item has been worn, the product must undergo inspection before a credit is made to your credit or bank card. We will always request images of the faulty/incorrect item to verify the issue. Please contact us for further instructions on returning merchandise that you believe is suffering a problem.

Do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further.

Buckbootz will not refund any purchase where it is evident there has been damage from abuse or the product has been used for a purpose or in an environment for which it is not suitable for.

Please note we cannot provide compensation, replacements or refunds for any Buckbootz UK products that have not been purchased directly from www.buckbootz.com. We advise you contact the retailer you purchased from as they are responsible under the Sale of Goods Act.

We comply fully with the Consumer Rights Act providing:

• Your order is returned within 30 days from receipt of your order.
• Your order is returned suitable for re-sale in original box with all labels and packaging in place.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT returns@buckbootz.com AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.

Please note that we request that any returns or warranty claims are discussed with the retailer where your footwear was purchased from.

Our stockists & distributors have access to our warranty claim system procedure and can support you further in this respect including verification of purchase.

Please note that any warranty claims submitted from consumers out with the Buckbootz retailer warranty submission system will not be accepted or administered by Buckbootz.

For any non-faulty returns, we offer a 30-day return window policy from date of purchase subject to a £10 returns fee.

To be eligible for a return, your item must be in the same condition that you received it,unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a non-faulty return, you can contact us at returns@buckbootz.com providing your order number and reason for return. Upon receipt of this email and approval of the return, we will provide the required returns paperwork and instructions on the return address.

Please note:

• Items sent back to us without first requesting a return will not be accepted.
• You are welcome to use the postage service of your choice; however we advise to use a registered/tracked service as we are unable to compensate for loss or damage in transit.
• The costs to the return the parcel are applicable to the customer.

We do not offer exchanges. You will need to return the item you purchased and make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take up to 10 working days for your bank or credit card company to process and post the refund.

All Buckbootz safety footwear is tested and CE/UKCA certified to ISO EN 20345 standards. Providing the footwear meets the relevant HMRC height definitions (covers the ankles) and is to be worn for own ‘industrial’ use, the purchase of the boots should meet the zero rated – 0% status for Vat.

If you are purchasing safety footwear for employees, then please contact us immediately before purchasing as 20% standard rated vat should apply to the purchase.

Please note that safety trainers and non-safety footwear plus accessories like socks, insoles and laces are all applicable to 20% standard rated vat on purchase.

By registering your purchase with Buckbootz we can add you to our newsletter list and help you keep up to date with our latest styles and sales promotions available on www.buckbootz.com.

If you wish to unsubscribe at any time, you can do so by using the unsubscribe link at the bottom of the emails we send to you or contact our customer service team at online@buckbootz.com.

Please note that the User Safety guidance for all Safety Footwear is available for each product and can be accessed and downloaded at each product page. If you require a paper version, please contact online@buckbootz.com for further support.

Visit our Technical Guide page to explore the latest EN ISO 20345 footwear standards, with simple explanations of key terms and helpful FAQs.

Please review our Product Care Guide, where you will find Buckbootz tips on how to look after your footwear, including a demonstration video with cleaning guidance.